KOTA KINABALU: The Sabah Commercial Vehicle Licensing Board (CVLB) has advised customers making non-payment dealings with its offices to come in the afternoon to avoid congestion.
Sabah CVLB director Arfian Julian said currently only 10 persons are allowed into their office to perform transactions at any one time due to the Covid-19 Standard Operating Procedures on social distancing.
These customers consisted of those making payments for permits and non-payment dealings like obtaining forms or enquiries, resulting in the crowd outside the office waiting for their turn to be called, Arfian said.
Cash payment collection at CVLB counters closes at 12.30 pm and it will take at least an hour for the staff to process the payment received to be deposited into the bank in accordance with Jabatan Akauntan Negara directives. Their task is sometimes delayed by system glitch., he added.
This was why sometimes the public noticed some counters were vacant as the staff were verifying details of documents from files in the backroom office, Arfian explained.
“The payment collection time was extended to 1.30 pm last week to accommodate the large number of customers making payments at our counters,” Arfian said.
Customers have started coming to CVLB offices to renew licenses/ permits and other transactions after our offices resumed operations following the two months closure during the Movement Control Order in March, he said.
Arfian said CVLB encouraged those doing non-payment dealings to come between 2.00 pm and 4.00 pm while customers making cash payment transactions to come personally and not through third parties in the morning to reduce the congestion.
The Sabah CVLB director was clarifying on the complaints raised by Liberal Democratic Party (LDP) in the local media.
Meanwhile, Sabah CVLB chairman Dato’ Chin Kim Hiung said currently CVLB offices are operating with partial computerized system whereby some works still have to be done manually.
“During my meeting with Transport Minister in July, I have submitted a request to him to upgrade the system to fully computerized to speed up our operations,” Chin added.-pr/BNN
